Kebijakan pengiriman

1. Order Processing

All orders are processed within [1–2] business days (Monday to Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods, Costs & Delivery Times

We offer international shipping to [your target regions, e.g., Middle East, Southeast Asia, Africa].

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also check your order status anytime in your account or by contacting us at [your support email].

4. Customs, Duties & Taxes

Orders are shipped on a [DDP / DDU] basis:

  • [DDU option]: Import duties, taxes, and customs fees are not included in the purchase price and are the responsibility of the buyer. These charges vary by country and will be collected by the local customs authority or carrier upon delivery.
  • [DDP option]: All import duties and taxes are pre-paid by us; no additional charges will be collected upon delivery.

Please check your country's customs regulations before ordering. We are not responsible for delays caused by customs clearance.

5. Lost or Damaged Packages

  • Damaged in transit: If your package arrives damaged, please contact us within [X] days of delivery with your order number, photos of the outer packaging, and the damaged item(s). We will arrange a replacement or refund after verification.
  • Lost in transit: If your package is confirmed lost by the carrier, we will reship or refund after the claim is processed (usually within [X] business days).

6. Incorrect Address

Please make sure your shipping address is complete and correct at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you need to change your address, contact us as soon as possible — we can only make changes before the order is shipped.

7. Order Confirmation & Delays

During peak seasons (e.g., [Black Friday / Chinese New Year]) or under exceptional circumstances (natural disasters, carrier disruptions), processing and delivery may take longer than usual. We will notify you of any significant delays via email.

8. Contact Us

For any questions about shipping, please contact us at:

  • Email: [your support email]
  • Working hours: [e.g., Mon–Fri, 9:30–18:30 (GMT+8)]